If you are unhappy with your purchase, we accept returns.Our policy lasts 15 days. If 15 days have gone by since the delivery of your purchase，Unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For wigs, Lace should be intact and hair unwashed. you can not apply heat or styling products or perfumes. Pictures with intact lace are required. For bundles weft,, that weft must not be unfolded, worn, or tampered with.
The unauthorized returns will not be accepted. Once the package was shipped out, we can't cancel or modify order information in any case. Also, Pls do not refuse packages even if you don't want the hair anymore, we can't offer a 100% refund if the package was refused without contacting our customer service
How to return
To start a return, you can contact us by email . If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We recommend shipping packages back using USPS with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid
Return & Refund Policy
We accept 15 days （from receipt of the goods） return policy .
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refund will be processed within 48 hours once your returned package is received and inspected.
Refund will be directly issued to your original payment account within 1-3 business days.