Refund Policy

Ohmypretty believes that every woman deserves to look and feel her best, and we are dedicated to providing women with the best possible hair experience. If you have any problems with your purchase, please feel free to contact us at service@ohmyprettywig.com. We will make it our priority to respond to customer inquiries within 24 hours.

Order Cancellation
If you want to cancel your order, please reach out to our Customer Care team within one hour of placing order. CANCEL MY ORDER.
Please note that we are not able to process cancellation once the order has been shipped.

Order Returns
We are pleased to accommodate exchanges and returns of unused wigs within 30 days upon receipt. To be eligible for a return or exchange, the wig must be in its original condition, with the hair uncut, unbleached, color unchanged, and the lace remaining untouched (without any cutting or secondary trimming).
Please note that wigs are personal items that directly touch the scalp and we prioritize the safety and hygiene of our customers. Therefore, we are unable to accept used wigs for return.

To initiate a return, please follow these steps:
1. Contact our Customer Care team within 30 days of receiving your order to initiate the return. Providing additional details, such as the reasons for returning and any relevant pictures, will help us expedite the process. If 30 days have gone by since the delivery of your purchase, unfortunately we can't offer you a refund or exchange.
2. Our representative will provide the return address after your return request is approved.
3. We will process your refund within 2 business days after returned item(s) is received and inspected. Refunds will be issued to the original payment method used for the purchase. NEED TO RETURN.

Note: Please contact our team first to obtain the return address. Unauthorized returns are not eligible for a refund, we can't offer a 100% refund if the package was refused without contacting our customer service.

Order Exchanges
If you would like to exchange for a different item, please follow the same return process above. Our representative will confirm the exchange product and necessary payment adjustments after your exchange request is approved.
Once we receive your returned item, we will process the exchange and ship the new item to you within 3 business days. NEED TO EXCHANGE.

Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

*Refunds will be issued through the original payment channel. If the card used for the purchase has expired or is no longer valid, please contact the card issuer for assistance.

Repair Service
We are happy to offer a repair service for Ohmypretty wigs that require fixing due to non-human damage. Repair service is now available for orders within 90 days from the date of receipt. Here is how you can initiate the repair process:
1. Please contact us to submit a repair request. Pictures or videos are required so our staff can asses the feasibility of repair.
2. We will provide the mailing address once your repair request is approved. Please note that you are responsible for the shipping cost.
3. The repair time will take up to 30 days to complete. However, please note that in some cases, additional time may be required after evaluation. We will return your wig as soon as the repair work is finished. NEED TO REPAIR.

Exceptions / non-returnable items

1.Customized hair(including wigs & bundles, Like customized color or wig size cap), Can not be returned or exchanged.

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