1.ARE YOUR WIGS HUMAN HAIR?
Yes. all of our wig is 100% human hair.
2.HOW DO I RETURN SOMETHING?
we accept returns on all product within 15 days of receipt. We also accept exchange within 15 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, we cannot accept returns on used or damaged wig. For additional information, please see our returns policy.
3.Why does it show delivered, but I did not receive?
Please have a check in your mailbox and asked your neighbors if they have your package.
For more details, you can contact the courier company, also, you can Contact costumer service for help.
4.HOW DO I USE A COUPON CODE?
Lucky you! To use your coupon code, add all of items to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order. Coupon code cannot be used on orders already placed.
5.What kind of payment method your web have?
PayPal, After Pay, MasterCard, Visa Credit Card, American Express, Discover
6.Why my tracking number not work?
If your address is USA, the tracking info always updated a little slower than the actual logistics, please don't worry, you can contact with us to confirm the Real-time logistics information.
If your address is UK, we will pay for the custom tax to your Country, we will use GES deliver your parcel to your Country, then DHL will accept and continue delivery your parcel. You can track the details info by website: https://www.track718.com, you also can contact us to confirm the Real-time logistics information.